CastNeuron

Privacy Policy

Effective Date: January 15, 2025

Introduction

At CastNeuron, we understand that your privacy matters. This policy explains how we handle your personal information when you interact with our motion graphics educational services. We're committed to protecting your data while providing you with the best learning experience possible.

This privacy policy applies to all information collected through our website, educational programs, and related services. By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect several types of information to provide and improve our educational services:

Personal Information

  • Name, email address, and contact information when you register for courses
  • Educational background and skill level assessments
  • Payment information for course enrollments
  • Project submissions and portfolio materials
  • Communication preferences and feedback

Technical Information

  • Browser type, operating system, and device information
  • IP address and general location data
  • Website usage patterns and navigation behavior
  • Course completion rates and learning analytics
  • Technical support interactions and system logs

How We Use Your Information

Your information helps us deliver personalized educational experiences and improve our services. Here's how we use the data we collect:

  • Providing access to courses, materials, and learning resources
  • Customizing your learning experience based on skill level and progress
  • Processing payments and managing your account
  • Sending course updates, announcements, and educational content
  • Providing technical support and responding to inquiries
  • Analyzing learning patterns to improve our curriculum
  • Ensuring platform security and preventing unauthorized access

We never sell your personal information to third parties or use it for purposes unrelated to our educational mission.

Data Sharing and Third Parties

We work with trusted partners to deliver our services effectively. Your information may be shared in these specific circumstances:

Service Providers: We share necessary information with payment processors, email service providers, and hosting companies that help us operate our platform. These partners are contractually obligated to protect your data.

Legal Requirements: We may disclose your information if required by Taiwan law, court orders, or to protect the rights and safety of our students and staff.

Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity, but your privacy rights will remain protected under this policy.

We never share your personal information with marketing companies or sell your data to third parties for their commercial purposes.

Your Privacy Rights

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information:

Access Your Data

Request a copy of all personal information we hold about you, including course progress and account details.

Correct Inaccuracies

Update or correct any incorrect personal information in your account or our records.

Delete Your Information

Request deletion of your personal data, subject to legal and operational requirements.

Restrict Processing

Limit how we use your information in certain circumstances while maintaining your account access.

Data Portability

Receive your personal data in a structured format for transfer to another service provider.

Withdraw Consent

Stop certain types of data processing, such as marketing communications, while keeping your account active.

To exercise any of these rights, contact us using the information provided at the bottom of this policy. We'll respond to your request within 30 days and verify your identity before processing any changes.

Data Security and Protection

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, or disclosure:

  • SSL encryption for all data transmissions between your device and our servers
  • Secure password requirements and optional two-factor authentication
  • Regular security audits and vulnerability assessments
  • Restricted access to personal data on a need-to-know basis
  • Secure backup systems with encryption for data recovery
  • Regular staff training on privacy and security best practices

While we use industry-standard security measures, no system is completely secure. We recommend using strong passwords and keeping your account information confidential.

Data Retention

We retain your personal information only as long as necessary to provide our services and fulfill legal obligations:

Active Accounts: Personal information is retained while your account remains active and for up to 2 years after your last course completion.

Course Materials: Your project submissions and portfolio materials are kept for 3 years to support potential future enrollments and reference purposes.

Financial Records: Payment and billing information is retained for 7 years to comply with Taiwan accounting and tax requirements.

When data is deleted, we ensure it's permanently removed from our active systems and backups, except where retention is required by law.

International Data Transfers

As our services may involve cloud hosting and third-party tools located outside Taiwan, your information might be transferred to and processed in other countries. We ensure adequate protection through:

  • Selecting service providers with strong privacy commitments
  • Using contractual safeguards that require equivalent data protection
  • Implementing technical measures like encryption during transfer
  • Regular compliance monitoring of our international partners

Any international transfers comply with Taiwan's Personal Data Protection Act requirements and international privacy standards.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your learning experience and analyze how our platform is used:

  • Essential cookies that enable core website functionality and course access
  • Performance cookies that help us understand how you navigate our site
  • Preference cookies that remember your settings and course progress
  • Analytics cookies that provide insights for improving our educational content

You can control cookie settings through your browser preferences, though disabling certain cookies may affect website functionality.

Changes to This Policy

We update this privacy policy periodically to reflect changes in our services, legal requirements, or data handling practices. When we make significant changes, we'll notify you through:

  • Email notifications to your registered address
  • Prominent notices on our website and learning platform
  • Updates to the effective date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions about this privacy policy or want to exercise your privacy rights, please contact us:

Email: help@castneuron.com

Phone: +886 3935 6774

Address: No. 6, Yijiu Rd, Xinyi District, Keelung City, Taiwan 201

We typically respond to privacy inquiries within 5 business days and will work with you to address any concerns about how your information is handled.